Compartir
Facebook
Empresa
American Data Networks S.A.Descripción de la Empresa
American Data Networks surge como resultado de las necesidades en nuestro país de una opción de clase mundial en transporte nacional e internacional de alta capacidad de datos. Fortalecida por la apertura del sector de telecomunicaciones, brindamos valores agregados a las empresas que les permitirá optimizar y expandir sus redes de una manera más segura y rápida.Provincia
San JoséLocalidad
Sabana SurSalario
500000Tipo de Contratación
Tiempo CompletoDescripción de la Plaza
RESPONSIBILITIES• To listen and respond to customers' inquiries on the telephone
• To update records in systems and platforms (tickets)
• To meet established performance targets, which include customer service, productivity and quality standards
• To keep account information confidential and protect it from unauthorized use
• To provide technical support via phone, e-mail, identify the root cause (issue) of a case and assist the customers to implement a timely and effective solution
• Provide Tier 1 Support for distributors, service providers, enterprise customers, and end users via telephone, e-mail, and web.
• Ability to escalate the case at the right time
• Perform review of cases and provide quality feedback
• Ability to work on weekends (either being staffed or through on call methods)
• Participate in team meetings, make updates and/changes to current process documentation based on these meetings.
• Support the organization on identifying, establishing processes for continuous improvements.
• To follow up on the customer's issue with outstanding customer service.
Desired Skills & Experience:
A minimum of 3+ year of proven experience working in the networking technical support space.
• Technical expertise in resolving Layer 2/3 IP issues.
• Layer 2 Protocols: ARP and DHCP
JOB REQUIREMENTS
• Skills in successfully implementing, manage, and troubleshoot Microsoft Windows and Unix based operating Systems.
• English proficiency (80% or above).
• Proactive and Assertive
• Ability to multitask during high pressured situations.
• Ability to communicate, both in writing and orally, in a business environment.
• Demonstrated operational discipline and thoroughness in most/all aspects of his/her work – e.g., status reporting, documentation, following process and procedure.
• Schedule rotative.
• Excellent time management.
• Excellent Customer service skills.
• 11th grade completed. (Bachillerato)
• Cisco CCNA 5 modules completed (CCNA certified desired) v6
. Advanced systems engineer.
• Ability to function in a team environment.
• Proven knowledge of routers, firewalls, switches, and IP sub-netting and networks in general.
• Proven knowledge of MikroTik routers (MTCNA desired)
• Proven knowledge of Wireless devices (UBNT)
Mínimo Nivel Académico Requerido
Técnico GraduadoMínimo Nivel de Inglés Requerido
AvanzadoMínima Experiencia Laboral Requerida
2 añosEsta Oferta de Empleo ha expirado
Encuentre otras Ofertas de Trabajo similares en nuestro Buscador de Empleos
| Búsquedas Relacionadas | |
|---|---|
| Empleos en San José | |
| Empleos bachiller | |
| Empleos soporte | |
| Empleos excel | |
| Empleos agente | |
EMPLEOS RELACIONADOS
Oferta destacada
Virtual Medical Assistant
- Ubicación: Remoto | Provincia: San José
- Do you have medical background (therapist, nurse, etc) ? Do you want to use your medical expertise working from home? If your answer is YES......
- Publicación: 01/04/2024 - Salario: $1250
Oferta destacada
Ejecutivo de Cuenta
- Ubicación: San José, Curridabat, San Francisco. Contiguo A Bodegas Homex | Provincia: San José
- • Vehículo propio. • Experiencia previa en ventas industriales, preferiblemente en el sector de papel y productos químicos. • Conocimiento técnico de productos industriales y...
- Publicación: 02/03/2024 - Salario: ----------
Oferta destacada
se necesitan saloneros y saloneras para bar restaurante en santa ana excelente salario
- Ubicación: Santa Ana | Provincia: San José
- Se necesitan saloneros y saloneras para bar restaurante en santa Ana excelente salario con gran sentido de urgencia y mucha educación que residan en la...
- Publicación: 15/03/2024 - Salario: 750.000