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AmadeusDescripción de la Empresa
Amadeus provides the technology that keeps the travel sector moving – from initial search to making a booking, from pricing to ticketing, from managing reservations to managing check-in and departure processes. Our ambition is to facilitate the entire travel journey from door to door, whilst improving the travel ‘experience’ for hundreds of millions of people every year. This is achieved by connecting key players in the travel industry: travel agencies, corporations, airlines, airports, hotels, railways and more. We provide these companies with the tools to serve travellers better and to manage their own business more effectively. Amadeus is at the heart of the global travel industry. We are dedicated to working with our customers and partners to shape the future of travel.Provincia
SAN JOSÉLocalidad
Pavas, de las oficinas de Jack's 250 sureste, oficentro "La Virgen", edificio "Prisma", quinto piso.Tipo de Contratación
Tiempo CompletoDescripción de la Plaza
Summary of the roleProvides data expertise necessary for customer product activations, data updates in production, operational support to implementations, data monitoring, investigations of IR/PTRs and solution findings through data correction, escalation & follow-up.
Main responsibilities
- Ensure correct & appropriate Data is received from Customers & Providers as defined by SLA.
- Ensure total integrity of product-related Database according to products and customer segment.
- Provide Quality Analysis , Quality Checks & monitoring on product Implementation project.
- Become product expert on a specific area (Reservation, Ticketing,Fares or Security) to provide resolution on complex incidents escalated by the Service Management Center.
Requirements
•Skills and knowledge:
- English.
- Accountability & Proactivity.
- Business acumen.
- Technical excellence.
- Customer focus.
- Communication.
- Building relations.
- Leading self.
- Analytical thinking.
- Adaptability / Flexibility.
•Years of experience: 3 years in the Service Management Center or 3 years airline/travel agency experience particularly on fare quote, reservation or ticketing.
•Education: High School Diploma. Bachelor degree preferred
•Advanced Excel and programing knowledge will be well appreciated.
•English is mandatory. Other languages will be taken into consideration.
•Knowledge on Amadeus products and solutions, Incident management, Problem management, Service request management.
•Good analytical, problem solving, notions on project management.
•Others: Good understanding of airlines/GDS enviroment
Mínimo Nivel Académico Requerido
Universidad CompletaMínimo Nivel de Inglés Requerido
ExcelenteMínima Experiencia Laboral Requerida
3-4 añosEsta Oferta de Empleo ha expirado
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