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AmadeusDescripción de la Empresa
Amadeus provides the technology that keeps the travel sector moving – from initial search to making a booking, from pricing to ticketing, from managing reservations to managing check-in and departure processes. Our ambition is to facilitate the entire travel journey from door to door, whilst improving the travel ‘experience’ for hundreds of millions of people every year. This is achieved by connecting key players in the travel industry: travel agencies, corporations, airlines, airports, hotels, railways and more. We provide these companies with the tools to serve travellers better and to manage their own business more effectively. Amadeus is at the heart of the global travel industry. We are dedicated to working with our customers and partners to shape the future of travel.Provincia
SAN JOSÉLocalidad
San JoseTipo de Contratación
Tiempo CompletoDescripción de la Plaza
The Amadeus Claims Analyst is responsible for contributing to the customer satisfaction by managing the claims disputes received from the different sectors of the industry (Distribution, Airlines, BSP and ARC). The individual evaluates the information provided by the customer related to the claim, and determines whether the claim should be paid and what the compensation level should be. Based on the investigations conducted and established procedures to ensure that claims are applicable. As part of the investigation process the Analyst might contact the parts involved or escalate to other department for additional information that can help to determine the responsibilities to define the resolution of the investigation. The role ensures claims are addressed in a timely and customer satisfactory way.Main Responsibilities
- Monitor and prioritize request for Claims investigation .
- Document and log all interactions related to the Claims in the different information systems provided by the Company.
- Initiate, follow up and close all investigations.
- Manage all the processes related to the Claim Payment Authorization.
JOB HOLDER PROFILE
Education
B.A or B.S. degree, or equivalent work experience.
Relevant work experience
"JOB EXPERIENCE
Industry and Business – travel business knowledge or experience.
Company –General understanding Amadeus’ corporate profile globally.
Job Related Work Experience – detail oriented, process-driven type approach to initiatives with clearly defined beginning and end dates.
REQUIRED SKILLS
Planning and Organizational Skills –Strong organizational, planning and ability to prioritize.
Communication – Good communication, presentation and interpersonal skills
Decision Making – Excellent decision making skills, effective problem-solving skills
Goal oriented and action-focused, pragmatic and self-disciplined.
Leadership potential – Possesses business acumen.
Business understanding
" Industry and Business – travel business knowledge or experience.
Company –General understanding Amadeus’ corporate profile both globally and in North America."
Skills
Computing
Office Tools – Solid technical aptitude and skilled in MS Windows-based office tools including, presentation software, database software and desktop applications
Languages
Fluent oral and writing skills in Spanish, English and Portuguese
Specific knowledge
Strong Ticketing and Pricing knowledge is a must.
Mínimo Nivel Académico Requerido
Bachillerato/Preparatoria/SecundariaMínimo Nivel de Inglés Requerido
AvanzadoMínima Experiencia Laboral Requerida
2 añosEsta Oferta de Empleo ha expirado
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